Remote Support Tool
Right click the link and select "save as"

When you have saved the Remote Support Tool to your computer double click it.  This will then run the remote support tool.  The remote support tool will run on your computer and will send a request to Fletcher Computer Services for support (Please phone before hand to confirm).

Sit back and watch your cursor move without you moving your mouse as your computer is controlled remotely.  You are in full control at all times as you can see everything that is happening, and you can cancel the connection at anytime.